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I am concern about the cost for the services that tracmac are charging me for a follow up service at 1000 km I have to pay for labour oil samples parts and miscellaneous on a brand new 320dl excavator why is the customer have to pay for oil samples when this is for the company to do all there research and to protect the future problems on all parts that used oils can anyone tell me as to why customers have to pay such high price .,I am very much disturb I would like to know if this is the customer cost to do research for caterpillar or if this is quite normal

Monetary Loss: $600.

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This is normal.

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