Caterpillar
Caterpillar Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Caterpillar has 1.6 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Brand name, You can get parts anywhere in the world.
Cons: Fact that after the sale no one shows up to give a solution, No communication, Quality.Recent recommendations regarding this business are as follows: "Do Not purchase cat 309 machines. Faulty pump that spreads metal shavings throughout the hydraulic system", "Stick with you guys maybe you will find a solution", "Demand what I’m saying", "Beware".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Caterpillar has 1.6 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Brand name, You can get parts anywhere in the world.
Cons: Fact that after the sale no one shows up to give a solution, No communication, Quality.Recent recommendations regarding this business are as follows: "Do Not purchase cat 309 machines. Faulty pump that spreads metal shavings throughout the hydraulic system", "Stick with you guys maybe you will find a solution", "Demand what I’m saying", "Beware".
Most users want Caterpillar to offer a solution to their issues.
Consumers are not pleased with Billing Practices and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Application will not accept my email
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Laredo, TexasBroker False
Good evening,
I am reaching out with Express Mobility Solutions LLC, the broker that hired us to move your product was a fraud, please do not release the payments to this person as he has committed fraud. The broker that contacted me is Billy Mannino and Billy Brown, both emails are dispatch.movemaster@***.com and billy.alersan@***.com and they portrayed to be Brock LLC MC: 375005.
The original Brock LLC is my client that's what I didn't question it but the real Brock LLC did not know anything about this shipment or they were unaware of whom Billy Mannino and Billy Brown are. We picked up the product from one of your warehouses 1200 International Place Danville IL going to Caterpillar, INC 1815 Holt Way Seguin TX. We picked up the shipment 11/29 and the shipment number is 49370. The product we hauled was 6 Containers of Caterpillar, INC 40-17 BLDG 2 (pt) WEST DOCKS 1815 HOLT WAY.
The Packing Slip: 8093****
The carrier listed for this shipment states G & D Integrated Transportation but that is false, provided below is the correct information of who picked up the load:
MC# 895349
Dispatch Mauricio
Dispatch phone 956-269-****
Driver Name Ismael
Driver Phone 956-327-****
Truck # 116
Trailer # 538344
I need your assistance in connecting me with the responsible parties that are able to help me with this request. I do not want to lose the money that I had agreed upon, I had a team driver on this shipment and I need a find a way to solve this issue but for now please do not release the payments to those people.
This is my phone number 956-269-****
This is my email address deleon@***s-texas.com
Please contact me when you see this.
Thank you,
Application will not accept my email
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy husband has a pair of CAT eyeglass frames that...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Fremont, CaliforniaWarranty
- Brand name
- Quality
Preferred solution: Replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New South Wales, AustraliaWho to contact about complaints
My girlfriend contacted cat about this over 1 month ago . We were told someone would call us .
Now this was over 3 weeks ago and still have not heard a single thing back.
Absolute joke . I spent my hard earnt money on there product and it was poor quality the least they could do is call back and arrange for it to be replaced or refunded
Preferred solution: Full refund
Warranty work on our 309 excavator
User's recommendation: Do Not purchase cat 309 machines. Faulty pump that spreads metal shavings throughout the hydraulic system
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Suffolk, VirginiaBecause there is no one else that has that much territory
Preferred solution: Let the company propose a solution
User's recommendation: Stick with you guys maybe you will find a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Suffolk, VirginiaInformation
- You can get parts anywhere in the world
- No communication
Preferred solution: Let the company propose a solution
User's recommendation: Demand what I’m saying
Injector failure
Preferred solution: Deliver product or service ordered
User's recommendation: Beware
Because my over the shoulder flashlight not working
Preferred solution: Just a pair of the work
So Poor Services
Preferred solution: Let the company propose a solution
So Poor Services
Preferred solution: Let the company propose a solution
WORSE DESCITION EVER ! DO NOT BUY THE C18 ENGINE !
- Fact that after the sale no one shows up to give a solution
Preferred solution: Full refund
Why do I have to pay for oil samples for warranty purpose
Training at Peoria
After complaining again, I got an email on 2/6/2013 from CAT/Macallister and finally told me what they should have told me in the first place but choose to ignore my last email from the other time without me knowing anything. This complaint would not have been put on here if only my email from the other time was followed up on.
According to the most recent email, I will be receiving the training when they get 3 other people and when it gets warmer. It also said that my name was turned in for such training at the Peoria Training Center.
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